Are you passionate about helping customers succeed? Do you love tech, thrive on collaboration, and enjoy guiding others? Then we might be the perfect match! 

About the Role 

As a Customer Success Manager at Grade, you’ll be the trusted advisor to our clients - helping them get the most out of our solutions. You’ll work closely with Customer’s HR and Learning and Development (L&D) teams, ensuring smooth onboarding, ongoing support, and strategic growth. 

You’ll join a skilled and dedicated Customer Success team of 13 colleagues across the Nordics. We collaborate tightly with the rest of the Customer Success department, Sales, Development and Marketing - and we have fun doing it! 

📍 Based in Stockholm or Lund, with occasional travel, primarily to Lund (e.g., once per quarter). 

What You’ll Do 

• Be the go-to person for your customers 

• Deliver training, support, and strategic guidance 

• Drive product adoption and identify upsell opportunities 

• Lead improvement projects and ensure customer satisfaction 

• Build strong, lasting relationships 

About You 

• Strong relationship-builder with a passion for systems 

• Background in HR and/or L&D 

• Experience with e-learning, talent management, or similar platforms 

• Previous Customer Success Manager and/or Saas experience is a plus 

We think you’ll thrive if you: 

• Love working with customers, build and maintain strong, long-lasting relationships.  

• Act as a trusted advisor, providing guidance on best practices and solutions to help customers meet their business objectives. 

• Are curious, structured, and solution-oriented 

• Enjoy improving processes and sharing knowledge 

• Strong communication skills, both written and verbal, with fluency in Swedish & English. It is a bonus if you also speak Finnish.  

Why Join Grade? 

We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development. 

At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance. 

What We Offer 

• Flexible hours & remote work options 

• 6 weeks' vacation 

• Wellness allowance (SEK 5,000/year + 1 hour/week for exercise) 

• ITP1 pension, salary exchange, and parental pay 

• Great onboarding and career development opportunities 

How We Hire 

No cover letter needed - just your CV and answers to a few short questions. We review applications continuously, so don’t wait to apply!