Are you passionate about helping customers succeed and and have experience in building long-term customer relationships? Do you love tech, thrive on collaboration, and enjoy guiding others? Then we might be the perfect match! 

About the Role 

As a Customer Success Manager at Grade, you’ll be the trusted advisor to our clients - helping them get the most out of our solutions. You’ll be responsible for building strong customer relationships, identifying their needs, and proactively helping them achieve their goals using our software solutions. Communication with customers is in Finnish or Swedish, so fluency in Finnish is essential. Internal company communication is in English.

You’ll join a skilled and dedicated Customer Success team of 13 colleagues across the Nordics. We collaborate tightly with the rest of the Customer Success department, Sales, Development and Marketing - and we have fun doing it! 

📍 Based in Helsinki or Oulu

What You’ll Do 

• Be the go-to person for your customers
• Deliver training, support, and strategic guidance
  
• Develop and maintain documentation related to ongoing software services.
  
• Compile service level reports from source systems into unified summaries.
• Drive product adoption and identify upsell opportunities
• Lead improvement projects and ensure customer satisfaction
• Build strong, lasting relationships, and identify upselling opportunities.

About You 

• Strong relationship-builder with a passion for systems 
• Background in recruitment and/or HR
• Previous Customer Success Manager and/or Saas experience is a plus
• Most of our clients are public organizations, so experience working with or within the public sector is beneficial.

We think you’ll thrive if you: 

• Love working with customers, build and maintain strong, long-lasting relationships. 
• Act as a trusted advisor, providing guidance on best practices and solutions to help customers meet their business objectives. 
• Are curious, structured, and solution-oriented 
• Enjoy improving processes and sharing knowledge
• Strong communication skills, both written and verbal, with fluency in Finnish & English. It is a bonus if you also speak Swedish.  

Why Join Grade? 

We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development. 

At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance. 

What We Offer 

• Flexible hours & remote work options
• 5 weeks' vacation
• Occupational healthcare
• Wellness allowance (EUR 400/year + 1 hour/week for exercise)
• Pension, salary exchange, and parental pay
• Great onboarding and career development opportunities
• Salary: 3600-4000 EUR

How We Hire 

No cover letter needed - just your CV and answers to a few short questions. 

Please note that our team will be on summer vacation during parts of July and we will begin reviewing applications and responding to any recruitment-related inquiries starting from July 29. We may fill the position before the closing date so don’t wait to apply!

Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency‑based interview after which we will take references.

Does this sound like you? We would love to learn more about you, so please send in your application!