Are you a natural problem solver who enjoys helping people succeed in their daily work? Do you thrive in a friendly, down-to-earth environment where teamwork truly matters? If you said yes, this might be the perfect opportunity for you!

About the job

We are looking for a new colleague to join our Customer Support team in either of the Oulu, Helsinki, Stockholm or Lund offices. In this role, you will work together with the team to support, guide, and assist our customers using our software services (Grade Talent) via phone and email. Grade Talent is a cloud-based talent and HR platform that provides companies and organizations with digital support to attract, develop, evaluate, and retain talented employees, from their first day on the job to continuous skills development and performance management.

As a Customer Support Specialist, you play a key role in our company. Our support services are the face of our organization, and your mission is to help our customers professionally, efficiently, and with a warm approach. You will collaborate closely with colleagues and developers to identify solutions, troubleshoot issues, and ensure that every customer has a positive experience with our products and services.

You will primarily work from the offices, with the possibility to work remotely when needed. We value independent work, trust, and freedom with responsibility, so it’s important that this style suits you well.

About You

In this role, you will interact with customers every day. We are looking for someone who has:

• A positive, service-minded attitude and enjoys helping others
• The ability to communicate instructions clearly and in a user-friendly way
• Readiness to quickly learn new digital tools and systems
• Strong problem-solving skills and good organizational abilities
• You are fluent in Finnish and Swedish. As English is our internal company language, you should also be comfortable communicating in English, both orally and in writing.
• Reliability and a genuine interest in building long-lasting customer relationships

To succeed in this role, you already have experience in customer service, preferably supporting software or digital services.

Why Join Grade? 

We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development.

At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance.

What We Offer 

• Flexible hours & remote work options
• 5 weeks' vacation
• Occupational healthcare
• Wellness allowance (EUR 400/year + 1 hour/week for exercise)
• Pension, salary exchange, and parental pay
• Great onboarding and career development opportunities
• Salary: 2900-3400 EUR

Our Recruitment Process

We review applications continuously and may fill the position before the closing date. Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency‑based interview after which we will take references.

Does this sound like you? We would love to learn more about you, so please send in your application!