Are you a visionary leader with a proven track record of driving customer value and boosting NRR and satisfaction in SaaS companies? If so, you might be the dynamic Chief Customer Experience (CCX) we’re looking for! 🤩

Join us on our mission to redefine Customer Success and make a real impact.

What we do 

Grade is one of the leading SaaS HR-tech providers in the Nordics, offering a comprehensive talent management suite designed to help businesses attract, recruit, develop, and retain top talent.  

Our diverse product portfolio spans recruitment, talent management, and e-learning, all developed and managed in-house to ensure seamless integration and high quality.  

With a strong international presence, we operate out of Sweden (Stockholm, Lund, Trollhättan), Norway (Bodö), and Finland (Helsinki, Oulu), focusing on serving large organizations and enterprises. 

We have high ambitions both for individual careers and for the company's development. We value a work environment where everyone feels welcome. Our exceptional growth and outstanding products have positioned us as industry leaders in offering innovative solutions for the employee journey. You can base yourself at one of our offices in Sweden, Norway or Finland, and we prefer that you come in at least twice a week.

As CCX, you will: 

Lead and drive the efforts to further develop our existing customer base and deliver value to our customers, thereby increasing Net Revenue Retention and customer satisfaction.

• Develop a customer-centric perspective across the organization by creating a clear strategy and working methods
• Evolve our managers and their Nordic teams. Today organized in implementation, customer success, support and content.
• Drive upselling based on the company’s established goals and create customer "stickiness"
• Support, coach, and lead your team in their daily work
• Collaborate closely with the rest of the organization

We are looking for someone how:

• Has several years of experience in upselling and implementation/customer service/support
• Experience in a managerial position
• Experience as a project manager is a plus
• University degree in a relevant field or equivalent experience
• Has strong social skills and excellent problem-solving ability
• Has strong business acumen and is thorough and detail-oriented

We offer: 

💚 A commitment to your growth and full potential. 
🧓🏻 A generous pension plan and comprehensive insurance. 
💪 Wellness allowance and an hour during work hours dedicated to exercise. 
🛖 Hybrid work options—work from the office or from home. 
✈️ Annual team-building trips (this year, we went to Mallorca). 

We value your personality! 
Your passion, personality, and eagerness to learn are crucial to us. Together with your team, you will have the opportunity to develop your skills and continue growing in your role. By maintaining a positive and caring attitude, you will thrive and create success with your team. 

We look forward to receiving your application!