Are you a natural problem solver who enjoys a role where you can help and support customers in achieving the best results in their own work? Do you like working in a friendly and straightforward environment with colleagues who work together as a team? If you answered yes, this job is for you!

About the job

We are looking for a new colleague to join our customer support team at our Trollhättan office. In this role, you will be responsible, together with the team, for supporting, guiding, and assisting our customers with our software services (e.g., Varbi Refensa and Realcruit) via phone and email. Our customers include both employers and job seekers who use our services. 

The role as Customer support is important in our company, as our support services are the face of our company to our customers, and your goal is to assist our customers professionally and friendly. You will work closely with colleagues and developers to find solutions to the issues customers encounter and ensure that customers have a positive experience with our products and services.

As Customer support you work primarily at our office in Trollhättan but it’s also possible to work from one of our other offices. Our team members in Sweden operate from different parts of the country, and we are part of a Nordic team, so colleagues also work in Finland and Norway. Independent work is a natural part of our operations, and our management style favors responsibility and freedom, so it is important that you feel comfortable in such an environment.

About You

As a Customer support, you will be in daily contact with our customers. We hope you have:

• A positive and service-oriented attitude, enjoying interaction with people
• The ability to summarize instructions clearly and user-friendly
• Readiness to quickly adopt new digital tools and systems
• Problem-solving skills and organizational ability
• Fluent Swedish,  good English skills, both spoken and written. We work with our customers mainly in Swedish, but the internal language of our company is English.
  If you are proficient in Finnish, both spoken and written, it is considered a merit.
• Reliability and a desire to build lasting customer relationships

To succeed in this role, we expect you to have already gained work experience in customer service, especially in supporting software services. 

Why Join Grade? 

We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development. 

At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance. 

What We Offer 

• Flexible hours & remote work options 
• 6 weeks' vacation 
• Wellness allowance (SEK 5,000/year + 1 hour/week for exercise)
• ITP1 pension, salary exchange, and parental pay
• Great onboarding and career development opportunities 

Our Recruitment Process

We review applications continuously and may fill the position before the closing date. Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency‑based interview after which we will take references.

Does this sound like you? We would love to learn more about you, so please send in your application!