Join Us at Grade!

Grade is one of the leading SaaS HR-tech providers in the Nordics, offering a comprehensive HR suite designed to help businesses attract, recruit, develop, and retain top talent. Our diverse product portfolio spans recruitment, talent management, and e-learning, all developed and managed in-house to ensure seamless integration and high quality.

With a strong international presence, we operate out of Sweden (Stockholm, Lund, Trollhättan), Norway (Oslo, Bodö), and Finland (Helsinki, Oulu), focusing on serving large organizations and enterprises. We have high ambitions both for individual careers and for the company's development. We value a work environment where everyone feels welcome. Our exceptional growth and outstanding products have positioned us as industry leaders in offering innovative solutions for the employee journey.

About the Role

We’re looking for a Head of Support who’s excited to take charge of our Nordic support team! You’ll lead a friendly, skilled crew of about 10 people, spread across Sweden, Norway, and Finland. Your mission: to make sure our customers always get great support, and to help our team and products get better every day.

Here’s what you’ll be up to:

• Lead, coach, and grow your team – creating a culture of collaboration, accountability, and continuous improvement.
• Oversee support for our six employee journey software products – everything from onboarding to development and offboarding
• Set goals and strategies to keep our support top-notch.
• Work closely with Product, Customer Success, and Engineering – we’re all in this together!
• Make sure documentation is always up to date – for both customers and the team.
• Find ways to improve – using new tools and processes to make support even smoother.
• Stay ahead of trends in support tech – CRM systems, chatbots, AI, you name it!
• Keep an eye on data – finding ways to get even better and keep customers happy.
• Plan ahead – making sure we’ve always got the right people in the right places.

About You

• You’ve got experience leading support or service teams, ideally across different countries.
• You’re curious about the employee journey and how software can make it easier.
• You’re a great communicator and a supportive leader.
• You’re fluent in English – and if you speak Swedish, Norwegian, or Finnish, that’s a big plus!
• You’re comfortable with data and like making decisions based on facts.
• You’re strategic, but you’re also ready to roll up your sleeves and get things done.

What You’ll Get

🌟 A welcoming and inclusive culture with big ambitions and a great team spirit.
🌟 Opportunities to grow and develop – we care about your career!
🌟 Flexible hours and remote work to fit your life.
🌟 6 weeks of vacation – take a proper break!
🌟 Wellness allowance (SEK 5,000/year + 1 hour/week for exercise).
🌟 ITP1 pension, salary exchange, and parental pay – we’ve got you covered.
🌟 A smooth onboarding experience to set you up for success!

How to Apply

No need for a cover letter – just send us your CV and answer a few quick questions. We’ll review applications as they come in – so don’t wait!