Do you enjoy solving problems and understanding how systems connect?

We’re looking for a solution-oriented person with a good technical mindset. You don’t have to be a developer, but you should enjoy supporting customers in onboarding and delivery. You’ll help follow up projects involving system integrations, join customer meetings, and handle documentation and setup. And don’t worry – when it gets too technical, our Tech team has your back.

About the Role

As a Customer Success Manager at Grade, you will combine high-touch customer success responsibilities with hands-on support. You will own a portfolio of customers, acting as their trusted advisor for our product suite.

From day one, you’ll take over once customers are live in our systems, ensuring they adopt our products effectively, reach their goals, and see long-term value. Alongside this, you’ll also contribute to frontline support by handling inquiries and troubleshooting issues, especially in the early stages of the role. Over time, the emphasis will shift more toward customer success activities, while support will remain an important but smaller part of your day-to-day work.

While onboarding is primarily led by our Implementation Specialists, you may occasionally support with onboarding activities when needed, giving you valuable insight into the full customer journey.

What You’ll Do

• Own and manage a portfolio of high-touch customers, building strong, long-term relationships.
• Act as a trusted advisor once customers are live, helping them adapt to the products in ways that support their business objectives.
• Deliver product training sessions, workshops, and best practice guidance.
• Monitor customer usage and satisfaction, identifying risks and opportunities for improvement.
• Drive product adoption, customer value, and long-term retention.
• Collaborate with Sales to identify and support upsell opportunities.
• Advocate for customers internally, sharing insights and feedback with Product and Development teams.
• When needed, support Implementation Specialists with onboarding activities for new customers.
• Provide responsive, professional support to customers via phone, email, and other channels. 
• Own support cases from first contact to resolution, ensuring follow-through and clear communication. 
  
  

About You

We believe you’ll thrive in this role if you:

• Have experience in customer success, account management, or SaaS customer service/support.
• Are a strong relationship-builder with excellent communication and presentation skills.
• Are fluent in Norwegian and English (Swedish is a plus).
• Enjoy problem-solving and can explain solutions in a clear, user-friendly way.
• Are comfortable analyzing customer usage data and drawing insights.
• Are structured, proactive, and curious about improving processes.
• Have a technical aptitude and feel confident troubleshooting SaaS tools.
• Have experience working with or within the public sector (a plus, since many of our customers are public organizations).
  
  

Why Join Grade?

We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions, from recruitment to development.

At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance.

What We Offer

• Flexible hours & remote work options
• 5 weeks vacation
• Wellness allowance (5000 NOK + 1 hour/week for exercise)
• Pension and parental leave
• Great onboarding and career development opportunities
  
  

Our Recruitment Process

If your application matches what we’re looking for, the first step will be a first phone interview where we get to know each other. From there, selected candidates will complete an online test before moving on to a second interview where we talk more about your experience and motivation. After that, we’ll invite you to our office in Bodø to meet the team and get a feel for our culture. The final step is reference checking before we move forward with an offer.

We review applications continuously and may fill the position before the closing date, so we encourage you to apply sooner rather than later.