We’re excited to grow our team! As our business continues to expand, we’re looking for a new colleague to join us on this journey. Are you passionate about helping customers succeed and have experience in building long-term customer relationships? Do you love tech, thrive on collaboration, and enjoy guiding others? Then we might be the perfect match!

About the Role

As a Customer Success Manager at Grade, you’ll be the trusted advisor to our clients - helping them get the most out of our solutions. You’ll be responsible for building strong customer relationships, identifying their needs, and proactively helping them achieve their goals using our software solutions. Communication with customers is primarily in Finnish, so fluency in Finnish is essential. Swedish skills are a plus. Internal company communication is in English.

This role has a focus on enterprise and complex customer accounts, primarily within large public organizations. You will work with long-term customer relationships, and customers with multiple stakeholders and structured decision-making processes.

You’ll join a skilled and dedicated Customer Success team of 14 colleagues across the Nordics. We collaborate tightly with the rest of the Customer Success department, Sales, Development and Marketing - and we have fun doing it!

📍 Based in Helsinki or Oulu

What You’ll Do

• Act as the primary strategic contact and trusted advisor for your customers
• Deliver training, support, and strategic guidance
• Develop and maintain documentation related to ongoing software services
• Compile service level reports from source systems into unified summaries
• Lead structured follow-ups such as success plans, business reviews, and long-term account roadmaps
• Drive product adoption and identify upsell opportunities
• Lead improvement projects and ensure customer satisfaction
• Coordinate internally across Customer Success, Sales and Product to deliver value for complex customer needs
• Build strong, lasting relationships, and identify upselling opportunities.

About You

• A good ability to work independently and proactively, with a focus on results and the customer’s success
• Technical understanding and ability to quickly familiarize yourself with new digital tools and systems
• Experience in managing customer relationships and working with various software products
• Experience working with larger or more complex customer accounts, preferably in a SaaS or enterprise software environment
• Strong relationship-builder with a passion for systems
• Background in recruitment and/or HR
• Strong experience in using recruitment or other HR systems
• Previous Customer Success Manager and/or Saas experience is a plus
• Most of our clients are public organizations, so experience of working with or within the public sector is beneficial
• Comfortable navigating organizations with long decision cycles, formal processes, and multiple stakeholders

We think you’ll thrive if you:

• Love working with customers, build and maintain strong, long-lasting relationships
• Enjoy taking ownership of complex customer relationships and making a measurable long-term impact
• Act as a trusted advisor, providing guidance on best practices and solutions to help customers meet their business objectives
• Are curious, structured, and solution oriented
• Enjoy improving processes and sharing knowledge
• Have strong communication skills, both written and verbal, with fluency in Finnish & English. It is a bonus if you also speak Swedish.

Why Join Grade?

We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development.

At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance.

What We Offer

• Flexible hours & remote work options
• 5 weeks' vacation
• Occupational healthcare
• Wellness allowance (EUR 400/year + 1 hour/week for exercise)
• Pension, salary exchange, and parental pay
• Great onboarding and career development opportunities
• Salary: 3600-4000 EUR

How We Hire

No cover letter needed - just your CV and answers to a few short questions. 

Please note that our team will be on vacation and we will reviewing applications and responding to any recruitment-related inquiries after the Christmas holidays, during the second week of January. We may fill the position before the closing date so don’t wait to apply!

Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency‑based interview after which we will take references.

Does this sound like you? We would love to learn more about you, so please send in your application!